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Privacy Policy

At Rovia Clinical, your privacy and the confidentiality of your health information are our top priorities. This Privacy Policy explains how we collect, use, protect, and share your personal and health information, and outlines your rights under state and federal privacy laws.

This policy applies to all Rovia Clinical-operated websites, research activities, digital communication tools, and affiliated clinical research sites. Rovia Clinical partners with StudyMetrix (SM) to support digital recruitment, data management, and communications for clinical research studies. StudyMetrix may collect or process information on our behalf in accordance with this policy and applicable laws, including HIPAA.

By using the Rovia Clinical or StudyMetrix websites, you agree to the practices described here.

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We may collect the following categories of information:

Personal Information

  • Full name, phone number, email address
     

  • Date of birth, gender, zip code
     

  • Health conditions or history (as provided for trial pre-screening)
     

Technical Information

  • IP address, device/browser type, session duration
     

  • Clickstream and referral tracking data
     

Study Application & Consent Data

  • Health and lifestyle details for eligibility review
     

  • Study-related consents and communications preferences
     

 

How We Use Your Information

We may use your information to:

  • Match you with relevant clinical trials
     

  • Contact you about research opportunities or follow-up
     

  • Improve user experience across our digital platforms
     

  • Comply with FDA, HIPAA, and institutional regulations
     

  • Send study-related alerts and updates (email, phone, SMS)
     

 

Sharing and Disclosure of Information

We do not sell or rent your personal data. Information may be shared with:

  • Affiliated research sites within the Rovia Clinical Research Network
     

  • Contracted research sponsors, CROs, or investigators (as authorized)
     

  • Technology vendors who support secure communications and storage
     

  • Federal or institutional oversight bodies when legally required
     

 

Mobile Messaging & 10DLC Compliance

Rovia is fully compliant with industry standards for business SMS messaging, including 10DLC (10-digit long code) regulations and HIPAA privacy protocols.

  • No mobile information will be shared with third parties/affiliates for marketing/promotional purposes.
     

  • SMS messages will only be sent to users who have explicitly opted in, and users may opt-out at any time.
     

 

Data Protection & Security

We take data security seriously. Measures include:

  • SSL encryption
     

  • Secure cloud-based storage
     

  • Access restriction and multi-factor authentication
     

  • Staff training and annual HIPAA audits
     

Health data is managed in accordance with HIPAA and applicable state laws.

 

Your Privacy Rights

You may have the right to:

  • Access or update your personal information
     

  • Request deletion of your data (when permissible)
     

  • Withdraw consent to specific data uses
     

  • Receive information about how your data is handled
     

Additional rights may apply based on your state of residence. See below.

 

Cookies & Analytics

We use cookies and tracking pixels to analyze website traffic and optimize your experience. You can disable cookies via your browser settings.

 

External Links

Our websites may link to external platforms. We are not responsible for the content or privacy practices of those third parties.

 

Children’s Privacy

We do not knowingly collect data from individuals under the age of 18 without verified parental or guardian consent.

 

Changes to This Policy

We may update this Privacy Policy from time to time.
Significant changes will be posted on our website. Continued use of the site after updates means you accept the revised policy.

 

Contact Us

Questions or concerns about this Privacy Policy or HIPAA compliance? Contact us:

Rovia Clinical Research
Email: info@roviaclinical.com
Phone: 904-854-1354
Address: 3550 University Blvd. South, Suite #101, Jacksonville, FL 32216

For more information about your HIPAA rights, you may also contact the U.S. Department of Health and Human Services Office for Civil Rights.

 

State-Specific Disclosures

Florida Residents

  • Your data will not be sold or shared for commercial use.
     

  • You may request to access, correct, or delete your personal information.
     

  • We maintain heightened safeguards for medical data.
    Contact: info@roviaclinical.com
     

Georgia Residents

  • You may access, correct, or delete your personal information.
     

  • We process data only for clinical trial services or compliance.
     

  • Health data is handled in full compliance with HIPAA.
    Contact: info@roviaclinical.com
     

Tennessee Residents

  • Confirm if we process your data
     

  • Access, correct, delete, or request a copy of your information
     

  • Opt out of profiling, targeted advertising, or data sales (we do not engage in these practices)
    Requests handled within 45 days. Contact: info@roviaclinical.com
     

Louisiana Residents

  • Safeguards are in place for personal and health-related data
     

  • Security breaches are reported promptly as required by law
     

  • You may request access or deletion of personal data
    Contact: info@roviaclinical.com
     

All Other U.S. Residents

  • HIPAA-compliant protections are applied to all operations

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